Linda Gallagher

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+1 202 370 0411 direct
Washington, DC

Previous Experience

  • Principal and national leader, financial services regulatory practice, KPMG 
  • Professional accounting fellow, Federal Home Loan Bank Board

Thought Leadership

  • “Banks Unprepared to Prevent ‘Consumer Harm,’”  American Banker, January 3, 2012
  • “Consumer Protection: Preparing for Landmark Shifts in Risk,” RMA Journal, August 2011
  • “Get a First-Mover Edge in Regulation Shift,” American Banker, September 8, 2010

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Linda Gallagher

Managing Director and Global Head of the Consumer Protection Practice

Linda leads Promontory’s global consumer protection practice. She has three decades of consulting experience and expertise in all aspects of consumer-oriented regulation, compliance, and risk management.


Linda advises bank and nonbank financial services firms on the strategic dimensions of consumer regulatory compliance. Her focus is on helping firms create sustainable and compliant business models and cultures of strong risk management and operational excellence. She is a trusted adviser to banks’ management teams, boards, and business-unit leaders on the design and implementation of compliance programs that meet evolving regulatory expectations. She also works with nonbank firms that offer consumer financial products and services, in many cases helping these firms prepare for new and unfamiliar regulation. Linda has extensive experience directing regulatory risk and readiness assessments, with an emphasis on consumer protection risks through the life cycle of financial products and services. She has led internal regulatory investigations, consent-order look-back reviews, and remediation efforts for firms ranging from community banks to global financial services companies. Linda also has experience evaluating banks’ sales practices, culture, and conduct, in light of developing regulatory and industry expectations for sales and compensation programs. In addition, she has led efforts at large financial institutions to design complaint-management programs and implement process improvements throughout the complaint-management life cycle.

Before joining Promontory, Linda worked for 25 years at KPMG, where she managed the firm’s financial services regulatory practice and oversaw compliance and consumer protection services. Early in her career, she was a professional accounting fellow at the Federal Home Loan Bank Board in Washington, D.C. Linda has been honored by Consulting Magazine as a top-25 consultant and is a nationally recognized speaker on all aspects of consumer financial protection.


  • B.S., accounting, University of Alabama

Affiliations, Awards, and Civic Engagements

  • Named a Top 25 Consultant of 2011, for excellence in financial services, by Consulting magazine

Representative Engagements

  • Led a mock Consumer Financial Protection Bureau examination that assessed a bank’s compliance-management system and vendor-management program and identified areas for improvement in satisfying regulatory expectations.
  • Led the evaluation of a large regional bank’s sales practices relative to its retail operations and small-business customers, taking into account compliance with regulatory expectations and leading industry practices in light of the bank’s particular business and risk profile.
  • Led reviews of bank complaint-management systems, providing strategic advice and support relating to complaint identification, categorization, data collection, trend analysis, resolution, and reporting.
  • For a bank subject to a consent order, led a comprehensive overdraft-related review that consisted of conducting transaction testing and evaluating overdraft practices, policies, procedures, and controls, customer complaints, and risk management practices, with the bank obtaining agency approval of testing methodology and results.
  • Advised a large indirect automotive lender on examination findings and measures to enhance its dealer-monitoring program, statistical approaches to understanding how its pricing practices affect borrowers, and alternative pricing strategies.
  • Provided a large financial services provider with high-level strategic advice on the regulatory implications of proposed efficiency measures.
  • Advised a large federal savings bank on strategies for responding to regulatory criticism of past Home Mortgage Disclosure Act submissions.
  • Advised a national bank on a regulatory inquiry into its compliance with fair-lending laws and regulations; potential unfair, deceptive, or abusive acts or practices; and a range of issues related to compliance management.

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