Heather Ficarra

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Previous Experience

  • Senior Vice President, ACS Inc.
  • Senior Vice President, AFSA Data Corp.

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Heather Ficarra

President and Chief Executive Officer, Promontory Risk Review, LLC

Heather leads Promontory Risk Review and is in charge of developing and coordinating PRR’s suite of regulatory compliance and risk management offerings.


She was previously group president at Xerox Business Services, a Xerox Corp. unit that provides business-process and information technology outsourcing. In this position, she managed several businesses that served primarily the financial services industry. She also created strategic plans for growth and innovation at the various businesses in the portfolio. Heather previously led sales and marketing at the unit, and oversaw a strategic acquisition that resulted in new service offerings and more than $100 million in added annual revenue. Earlier, she was a business-development executive at ACS, which Xerox acquired in 2010. And she served as senior vice president of sales and marketing at AFSA Data Corp., which was then a subsidiary of FleetBoston Financial Corp. As an independent consultant, she led engagements for consumer-loan servicers, helping clients complete portfolio acquisitions and re-engineer operations and accounting processes.


  • B.A., economics, State University of New York at Plattsburgh
  • M.S., management science, State University of New York Institute of Technology

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