Tony Boorman

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+44 203 900 9809 direct

Previous Experience

  • Acting Chief Executive/Chief Ombudsman, Financial Ombudsman Service
  • Director, Financial Ombudsman Service
  • Insurance Ombudsman, Financial Ombudsman Service
  • Deputy Director General, Office of Gas and Electricity Markets
  • Director, Office of Electricity Regulation

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Tony Boorman

Managing Director

Tony advises banks, building societies, insurers, and consumer credit firms on governance and conduct risk, customer remediation, and compliance with U.K. regulatory regimes covering senior insurance managers, skilled persons, incentive schemes, and other areas.


Tony joined Promontory after an extensive career at the Financial Ombudsman Service, where he led the ombudsman’s handling of disputes related to the mis-selling of endowment mortgages and payment-protection insurance. He also oversaw the ombudsman’s response to conduct issues tied to investment products. Tony worked closely with the Financial Conduct Authority — along with FCA forerunners the Financial Services Authority and Office of Fair Trading — on conduct issues and the development of regulatory policy and rulemaking. He previously held senior roles in energy regulation, focusing on competition policy.


  • B.A., politics, philosophy, and economics, Oxford University

Affiliations, Awards, and Civic Engagements

Representative Engagements

  • Carried out a conduct and controls review related to investment advice.
  • Performed a governance review over regulatory concerns about the relationship between a regulated entity and its group.
  • Advised on the handling of a complaint-led consumer-remediation program in the consumer credit industry.
  • Performed a conduct review at a major bank related to its lending to small and medium-sized enterprises.

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